PN-ITIL-ETCB
IT Service Management (ITSM) is an IT practice area that is concerned with the design and delivery of high quality, value add IT services that meet or exceeds the needs of the business client they service. ITSM involves a transition from delivering services as stacks of individual components to that of solutions that enable successful business outcomes. To attain the ITIL Capability Expert certification the student has completed study and passed all the exams for the four Capability courses and the Managing Across the Lifecycle exam.
ITIL Expert Training Bundle includes the following courses;
Capability - Release, Control and Validation
Capability - Operational Support and Analysis
Capability - Service Offerings & Agreements
Capability - Planning, Protection, and Optimization
Managing Across the Lifecycle
