PN-ITIL-ETBL
IT Service Management (ITSM) is an IT practice area that is concerned with the design and delivery of high quality, value add IT services that meet or exceeds the needs of the business client they service. ITSM involves a transition from delivering services as stacks of individual components to that of solutions that enable successful business outcomes. To attain the ITIL Lifecycle Expert certification the student has completed study and passed all the exams for the five Lifecycle courses and the Managing Across the Lifecycle exam
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Patrick Von Schlag
Patrick Von Schlag - Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.
Bundle Contains the following courses;
Service Lifecycle - Transition
Service Lifecycle - Operation
Service Lifecycle - Strategy
Service Lifecycle - Design
Service Lifecycle - CSI
Managing Across the Lifecycle
