* 3 DVDs featuring live instructor-led classroom sessions with full audio, video and demonstration components
* Focused on practical solutions to real-world development problems
* Free 1 Year Upgrade Policy

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

This course is an effective way to introduce the concepts, relationships and benefits of IT Service Management to IT executives and staff that may not play an active role in the program but need to understand the value it brings to the enterprise.