* 3 DVDs featuring live instructor-led classroom sessions with full audio, video and demonstration components
* Focused on practical solutions to real-world development problems
* Free 1 Year Upgrade Policy

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

The ITIL v.3 Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.